Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: June 2026  ·  Effective: June 2026

SaladAura ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and subscription services, operated from T Nagar, Chennai, Tamil Nadu — 600017.

1. Information We Collect

Personal Information You Provide

  • Name and contact details — First name, last name, email address, phone number
  • Delivery address — Your door address within our delivery zone
  • Subscription preferences — Your chosen plan and billing information
  • Food allergy and dietary information — Allergens and dietary restrictions you declare at subscription
  • Communications — Messages sent via our contact form or WhatsApp

Information Collected Automatically

  • Browser type, IP address, and device information when you visit our website
  • Pages visited and time spent on each page (via cookies and analytics)

2. How We Use Your Information

We use your personal information to:

  • Process and manage your subscription and deliveries
  • Share allergy and dietary information with our kitchen team to ensure safe preparation
  • Send order confirmations, delivery updates, and account communications
  • Respond to your enquiries and provide customer support
  • Improve our website, menu offerings, and service quality
  • Comply with applicable Indian laws and regulations

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Kitchen team — Your allergy profile and dietary restrictions are shared internally with our food preparation staff only
  • Delivery partners — Your name and delivery address are shared with our delivery personnel to fulfil your order
  • Payment processors — If applicable, payment information is shared with verified payment service providers
  • Legal requirements — If required by law, court order, or governmental authority

4. Data Retention

We retain your personal information for as long as your subscription is active and for a reasonable period thereafter (typically 12 months) for business and legal purposes. Allergy information is retained only as long as necessary to serve you safely.

5. Your Rights

Under applicable Indian privacy laws (IT Act 2000 and amendments), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal retention requirements)
  • Opt out of promotional communications at any time

To exercise any of these rights, contact us at hello@saladaura.in or WhatsApp +91 9940028935.

6. Cookies

Our website uses essential cookies to ensure basic functionality and analytics cookies to understand how visitors use the site. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active subscribers of material changes via email or WhatsApp. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out: