Please read these terms carefully before subscribing to SaladAura.
These Terms of Service ("Terms") govern your use of the SaladAura website and subscription services provided by SaladAura ("we", "us", "our"), operating from T Nagar, Chennai, Tamil Nadu — 600017. By subscribing to our services, you agree to these Terms.
You must be at least 18 years old and reside within our delivery zone (T Nagar and nearby areas, Chennai) to subscribe to our services.
We offer the following weekly subscription plans:
SaladAura operates on a pre-set daily menu. Bowls cannot be individually customised by subscribers. Our chefs curate each day's bowl based on the cuisine theme of the day. However, declared food allergies and dietary restrictions will be accommodated where operationally possible.
Delivery is available within T Nagar and nearby areas of Chennai. We reserve the right to update our delivery zone at any time with reasonable notice.
Deliveries are made Monday to Saturday between 7:00 AM and 1:00 PM. We do not deliver on Sundays or on public holidays declared by us. You will be notified in advance of any holiday closures.
If you are unavailable at delivery, we will leave your bowl at your doorstep in sealed, insulated packaging. SaladAura is not responsible for the condition of the bowl if it is left unattended for more than 2 hours after delivery.
You are required to accurately declare all food allergies and dietary restrictions at the time of subscription. While we take every precaution, our kitchen handles ingredients including nuts, dairy, gluten, sesame, soy, and eggs. We cannot guarantee a completely allergen-free environment. SaladAura shall not be held liable for allergic reactions resulting from undisclosed or unknown allergies.
We accept UPI, bank transfers, and cash on first delivery. Billing is on a weekly cycle. Payment details will be shared upon subscription confirmation.
Deliveries may be paused if payment is not received by the due date. We will notify you before pausing your subscription.
You may pause your subscription by notifying us at least 2 days before the start of your next delivery week. Contact us via WhatsApp (+91 9940028935) or email (hello@saladaura.in).
You may cancel your subscription at any time with 2 days' notice. Cancellations after the billing cycle has begun for that week will not be eligible for a refund for that week.
We reserve the right to suspend or cancel any subscription that violates these Terms, involves abusive conduct toward our staff, or involves fraudulent payment activity.
If you receive a bowl that does not meet our quality standards (damaged packaging, incorrect items, spoiled ingredients), please contact us within 2 hours of delivery with a photo. We will arrange a replacement bowl or account credit. We do not offer cash refunds for correctly delivered, quality bowls.
All content on the SaladAura website — including text, images, logos, and branding — is the property of SaladAura. You may not reproduce, distribute, or use our content without prior written permission.
To the maximum extent permitted by law, SaladAura shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the value of your most recent weekly subscription payment.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
We may update these Terms periodically. Active subscribers will be notified of material changes via email or WhatsApp. Continued use of our services after notification constitutes acceptance of the updated Terms.